Before contacting support please look through these common issues:
- Make sure you gave it enough time.
- ETH and ERC20 tokens require 12 blocks before Apay starts processing, which leads to at least 3-5 min deposit time
- BTC, BCH, LTC require a different number of confirmations based on the USD value of the amount deposited. 1 conf for <=$100, 2 conf for >$100, 3 conf for >$1000, etc
- Check that you have a trustline established for the asset being deposited. If not Apay is not able to send you the asset.
- If it's ETH - make sure deposit is not made as "internal transaction", in other words by a smart contract. We cannot currently process these transactions automatically. You need to contact support to have it processed.
If items listed above didn't help you - contact support and provide your deposit address/transaction hash. We will check what the issue is.